Blog

Device Powers off Under Guided Access

When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app.

Display Auto-Lock Setting

This setting determines if or when the iOS device will automatically lock itself. When a device locks itself it the display will also enter sleep mode and power off. For the purpose of using guided access with eKeypad this function should be disabled.

  • Open the iOS Settings Application on the device. 
  • Scroll down and touch on the “Display & Brightness” row.
  • Change the Auto-Lock setting to Never.

Guided Access Auto-Lock Setting

This setting determines whether guided access uses its own internal timeout for Auto-Lock or if it should use the value defined under “Display & Brightness”. For the purpose of using guided access with eKeypad guided access should be configured to mirror the Display value.

  • Open the iOS Settings Application on the device. 
  • Scroll down and touch on the row labeled, “General.”
  • Scroll down and touch on the row labeled, “Accessibility.”
  • Scroll down and touch on the row labeled, “Guided Access”.
  • Change the “Mirror Display Auto-Lock” setting to ON.