How To …

Wired Ethernet vs Wifi

One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection...

Export Backup to Email

This article details the steps necessary to export a backup file using email. Exporting via email is only available if an email account is configured on the iOS device. Open eKeypad and Navigate to the Config -> Backup Files screen in eKeypad. Tap...

Export Backup to Network

This article details the steps required to export a backup by sharing on the local network. This functionality requires the device to be connected to a Wifi or ethernet network. The network sharing will not be available if a cellular data connection is...

Export Backup to iTunes

This article details the steps required to export a backup file to a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable. In iTunes, open...

Import Backup from iTunes

This article details the steps required to import and restore a backup file from a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable....

Import Backup From Network

This article details the steps required to import a backup that is being shared by another copy of eKeypad on the same Wifi or ethernet network. The network sharing functionality will not work over cellular connections. This article assumes the remote...

Import Backup From Email

This article details the steps necessary to import and restore a backup file that has been archived from within eKeypad or sent from another person using email. Launch the Apple Mail application on the device. Find the email containing the Backup File....