Common Issues

eKeypad is no longer shared.

When using Family Sharing with eKeypad that was purchased by another family member, the authorization can be revoked if you or the original purchaser is removed from the family. In this event, you will be informed that the app is no longer shared with...

Push Notification Have No Detail

This article is to help with scenarios where push notification are received by a device but simply says the text, “Notification”. Apple provides a data privacy option for push notification messages that may contain sensitive information. This...

Do I have to Pay to Re-download?

No. There are no charges for re-downloading eKeypad. However, there are several scenarios where it may appear you being asked to re-purchase eKeypad. Family Sharing When using family sharing, you must download applications under the original family member...

Exiting vs Force Quitting eKeypad

There are two ways to exit an iOS application. It is useful to understand the difference and when each technique should be used. Exiting to the Home Screen Exiting an application is the normal way of leaving an application and is the method that should...

External IP Has Changed

When setting up eKeypad for remote access one of the key aspects that must be addressed is the external IP address of the router. This address is dynamic and it WILL change over time. There are three alternatives; in order of reliability based on our...

UPB Device Status Not Updating

When the status displayed in eKeypad is “out of sync” with the physical UPB devices, the root cause can be caused by a number of different things. Complicating this diagnosis are a number of common misconceptions concerning status of a UPB...