Common Issues

External IP Has Changed

When setting up eKeypad for remote access one of the key aspects that must be addressed is the external IP address of the router. This address is dynamic and it WILL change over time. There are three alternatives; in order of reliability based on our...

UPB Device Status Not Updating

When the status displayed in eKeypad is “out of sync” with the physical UPB devices, the root cause can be caused by a number of different things. Complicating this diagnosis are a number of common misconceptions concerning status of a UPB...

Elk C1M1 Connection Issues

The Elk M1 alarm panel has two options for network connectivity. The M1-XEP. Only local network ethernet connectivity. The ELK-C1M1. Both local network ethernet and cellular (via ElkLink) connectivity. This is an important concern when using dedicated,...

INSTEON Status Not Updating

There are a number of things that can cause issues with INSTEON communications. The first step in diagnosing this type of issue is to verify that the links connecting the PLM and device are setup completely and correctly. Verify what occurs if the INSTEON...

Z-Wave Device Status Not Updating

Updated: January 2017. Most Z-Wave devices being sold on the market do not report status changes when they are controlled locally. This is because implementing this functionality, called Instant Status, required paying a license fee to a patent holder....

No Areas Found on Elk M1

There are a few different scenarios that can cause an otherwise properly working Elk M1 driver to be unable to find any Areas (or Partitions). In most scenarios this is due to a configuration setting in the Elk M1 panel that needs to be update but can...