Common Issues

INSTEON Device Status Not Updating

There are a number of things that can cause issues with INSTEON communications. The first step in diagnosing this type of issue is to verify that the links connecting the PLM and device are setup completely and correctly. Verify what occurs if the INSTEON...

Z-Wave Device Status Not Updating

Updated: January 2017. Most Z-Wave devices being sold on the market do not report status changes when they are controlled locally. This is because implementing this functionality, called Instant Status, required paying a license fee to a patent holder....

No Areas Found on Elk M1

There are a few different scenarios that can cause an otherwise properly working Elk M1 driver to be unable to find any Areas (or Partitions). In most scenarios this is due to a configuration setting in the Elk M1 panel that needs to be update but can...

Automated Connection Troubleshooting

This functionality is designed for eKeypad installs that were working initially but have encountered an error. For issues encountered when setting up eKeypad it is best to use the manual process detailed here. Any time a configured device driver in eKeypad...

Troubleshoot Connection Issues

[Update] Starting in Spring 2017 all eKeypad applications contain the an ability to troubleshoot connections that encounter an error. This process is designed for installs that were working initially but have stopped working. Details of how to perform...