As a professional installer, the need for product support is vital. To support installers, eKeypad offers a number of features and service specifically for you. These resources enable customization of eKeypad with your company details and provide comprehensive support options. As a registered installer, you have access to the following: Read more
When setting up eKeypad to run full time on a dedicated iOS device, there are several recommended iOS configuration settings. The goal of these settings is to ensure that eKeypad remains running without interruption. The typical method used to achieve this is the Guided Access functionality. Related iOS Settings Before using Read more
The Elk M1 alarm panel has two options for network connectivity. The M1-XEP. Only local network ethernet connectivity. The ELK-C1M1. Both local network ethernet and cellular (via ElkLink) connectivity. This is an important concern when using dedicated, full time eKeypad stations onsite. We strongly recommend using the M1-XEP module for Read more
This help article is related to running eKeypad full time on a dedicated iPad. The best practices guide for this type of setup recommends using the Guided Access feature in iOS. However, following the release of iOS 12, we became aware of a change in how Guided Access behaves. Starting Read more
When integrating eKeypad with an M1 alarm and automation panel there are several M1 settings and features that need to be verified. The RP application is used for all of these items. The router for the network may need to be referenced for some information. Globals Section Open the “G29-G42 Read more
Mobile devices can easily be lost or stolen. To help protect your system from unauthorized access eKeypad has several security features that can help. One of these is a setting to require authentication every time the configuration screen is opened. You have the choice of configuring either a numeric code Read more
Mobile devices can easily be lost or stolen. To help protect your system from unauthorized access eKeypad has several security features that can help. One of these is a feature that will require a passcode to be entered every time eKeypad is launched or your go back to eKeypad (i.e. Read more
[Updated January 2020] Starting in version 2.10.4 of eKeypad all configurable systems can include an optional failover address and port. Starting in version 3.4.16 of eKeypad the Failover Address and Failover Port fields have been renamed to External Address and External Port. This feature requires some specific steps to verify Read more