Below is an overview of the basic network related configuration settings for setting up remote access to equipment. In the “Network Address” field, enter the STATIC IP address you assigned to the equipment. It is important to use a true static IP address in the equipment. Using a DHCP reservations Read more
As an installer one of the first challenges you will run into is how to manage multiple customer accounts using eKeypad Pro. There are multiple approaches you can use. Install all accounts on installer device. Setup all accounts and use profiles to separate them. Backup individual customer devices. Individually backup Read more
[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. The process of setting up remote access for eKeypad is straight forward but has several steps that must be performed. This help article outlines these steps. Please contact Read more
One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection should always be used. There are numerous options Read more
When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app. Display Auto-Lock Setting This setting determines if or when the iOS device will automatically lock itself. When a device Read more
eKeypad contains a configuration backup and restore functionality. We strongly recommend that every install make use of this capability. Backups are a vital component of data integrity and disaster recovery of your setup. A backup file should be created or updated every time the configuration has been changed. Backups are Read more
As an installer, it can be uncomfortable to spend extended time with a customers device during the setup and testing of eKeypad. The procedure outlined below is designed to minimize the time needed with the customers device. The majority of the setup and validation steps can be performed on your Read more
[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. We recommend always setting up a failover configuration for your equipment. There are some network configurations and equipment that requires using failover but no scenarios where it can Read more