When using Family Sharing with eKeypad that was purchased by another family member, the authorization can be revoked if you or the original purchaser is removed from the family. In this event, you will be informed that the app is no longer shared with you and you must purchase it Read more…
One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection should always be used. There are numerous options Read more…
When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app. Display Auto-Lock Setting This setting determines if or when the iOS device will automatically lock itself. When a device Read more…
eKeypad contains a configuration backup and restore functionality. We strongly recommend that every install make use of this capability. Backups are a vital component of data integrity and disaster recovery of your setup. A backup file should be created or updated every time the configuration has been changed. Backups are Read more…
This article details the steps necessary to export a backup file using email. Exporting via email is only available if an email account is configured on the iOS device. Open eKeypad and Navigate to the Config -> Backup Files screen in eKeypad. Tap the backup file to be exported and Read more…
This article details the steps required to export a backup by sharing on the local network. This functionality requires the device to be connected to a Wifi or ethernet network. The network sharing will not be available if a cellular data connection is the only detected option. Verify the local Read more…
This article details the steps required to export a backup file to a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable. In iTunes, open the device and find the “File Sharing” Read more…