Archives for 17 Sep,2019

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eKeypad is no longer shared.

When using Family Sharing with eKeypad that was purchased by another family member, the authorization can be revoked if you or the original purchaser is removed from the family. In this event, you will be informed that the app is no longer shared with...

Wired Ethernet vs Wifi

One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Ethernet connection...

Export Backup to Email

This article details the steps necessary to export a backup file using email. Exporting via email is only available if an email account is configured on the iOS device. Open eKeypad and Navigate to the Config -> Backup Files screen in eKeypad. Tap...

Export Backup to Network

This article details the steps required to export a backup by sharing on the local network. This functionality requires the device to be connected to a Wifi or ethernet network. The network sharing will not be available if a cellular data connection is...

Export Backup to iTunes

This article details the steps required to export a backup file to a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable. In iTunes, open...