While not commonly necessary, it may be necessary on occasion to reload eKeypad onto a mobile device. The following procedure will list the proper steps to accomplish a full reload of eKeypad. If eKeypad is still loaded on the device and you wish to retain your configuration. This will require Read more
The inability to arm an Elk M1 alarm system can have several causes. Verify Area Setup The first step is to verify the Elk M1 configuration has a configured area or more accurately, eKeypad is aware of the configured areas in the M1. Do this by opening the side menu Read more
If you are forced to re-install eKeypad you will notice that any module purchases you have made are not automatically restored. To restore your purchases simply go back to the modules screen and “purchase” the module again. After you type in your password, Apple will automatically detect your previous purchase Read more
Your networking setup is very important to the operation of eKeypad. While most setups work with no issues some equipment and configurations require extra setup. If your symptoms includes all of the following symptoms the following troubleshooting guide will be helpful. You are able to connect successfully via cellular data Read more
It is important to start diagnosing M1 status issues by distinguishing between two important but different scenarios. eKeypad never receives any status information ( displays are blank and indicators remain grey). This post does not address this scenario. Contact support for more help. eKeypad receives an initial status but it Read more
Switching between systems on the iPhone is performed by double tapping a specific region of the screen. The top of the screen contains a navigation bar on almost all screens. Double tapping the middle of this bar will allow you to switch between systems. If only 1 system is configured Read more
To add items to the favorites screen: Start by selecting the capability list containing the item you want to add. Scroll through the list and touch on the specific item to display the details screen. At the bottom of the details screen you will find a section for favorites This Read more
To add items to the blueprint screen: Start by selecting the capability list containing the item you want to add. Scroll through the list and touch on the specific item to display the details screen. At the bottom of the details screen you will find a section for blueprints. This Read more