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Connection Errors with SonicWall Firewalls

Some routers, like the SonicWall, have special features to prevent a type of internet attack called a “flood”. Unfortunately this introduces a delay that can cause issues when eKeypad is trying to make and SSL encrypted connection. Specifically,...

Disable Auto-Updates in iOS

When using eKeypad as a dedicated, full time touchscreen it is highly advisable to only upgrade to new eKeypad versions when needed. This is critical to achieving a stable solution. However with newer iOS versions, application updates will automatically...

Disable Wifi Assist in iOS

Statring in iOS 9.0.0 Apple added a new feature called Wifi Assist to automatically switch to cellular when a mobile device has a poor Wi-Fi connection. With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection....

Troubleshoot Connection Issues

[Update] Starting in Spring 2017 all eKeypad applications contain the an ability to troubleshoot connections that encounter an error. This process is designed for installs that were working initially but have stopped working. Details of how to perform...