On March 8, 2021, Elk Products released a new firmware update that requires changes to how eKeypad Applications are configured. In this M1-XEP firmware update, version 2.0.46, Elk has made improvements to the encrypted connection security. Specifically, this update has added support for the “TLS 1.2” protocol and removed the Read more
When a new Automation System device is configured in eKeypad a full synchronization is performed to cache the configuration settings of the device. In some scenarios it is possible for this cache to be incomplete or get out of sync with the device. This can cause eKeypad to show an Read more
There are several things that can prevent eKeypad from finding the Areas on an Elk M1 Alarm system. In most cases, this is caused by configuration settings in the Elk M1 panel or an incomplete cache of the panel setup in eKeypad. Elk M1 Configuration When Areas are created in Read more
When using Family Sharing with eKeypad that was purchased by another family member, the authorization can be revoked if you or the original purchaser is removed from the family. In this event, you will be informed that the app is no longer shared with you and you must purchase it Read more
When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app. Display Auto-Lock Setting This setting determines if or when the iOS device will automatically lock itself. When a device Read more
This article is to help with scenarios where push notification are received by a device but simply says the text, “Notification”. Apple provides a data privacy option for push notification messages that may contain sensitive information. This configuration option will mask the message with the text “Notification” any time the Read more
There are NO charges for re-downloading eKeypad. However, there are several scenarios where it may appear you being asked to re-purchase eKeypad. Family Sharing When using family sharing, you must download applications under the original family member that purchased eKeypad. Use the following procedure to locate the download eKeypad. Open Read more
There are two ways to exit an iOS application. It is useful to understand the difference and when each technique should be used. Exiting to the Home Screen Exiting an application is the normal way of leaving an application and is the method that should be used in almost all Read more