Common Issues

No Areas Found on Elk M1

There are a few different scenarios that can cause an otherwise properly working Elk M1 driver to be unable to find any Areas (or Partitions). In most scenarios this is due to a configuration setting in the Elk M1 panel that needs to be update but can...

Automated Connection Troubleshooting

This functionality is designed for eKeypad installs that were working initially but have encountered an error. For issues encountered when setting up eKeypad it is best to use the manual process detailed here. Any time a configured device driver in eKeypad...

Troubleshoot Connection Issues

[Update] Starting in Spring 2017 all eKeypad applications contain the an ability to troubleshoot connections that encounter an error. This process is designed for installs that were working initially but have stopped working. Details of how to perform...

NAT Loopback

Your networking setup is very important to the operation of eKeypad. While most setups work with no issues some equipment and configurations require extra setup. If your symptoms includes all of the following symptoms the following troubleshooting guide...