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Do I have to Pay to Re-download?

No. There are no charges for re-downloading eKeypad.

However, there are several scenarios where it may appear you being asked to re-purchase eKeypad.

Family Sharing

When using family sharing, you must download applications under the original family member that purchased eKeypad. Use the following procedure to locate the download eKeypad.

  • Open the App Store application.
  • Touch on your Apple ID icon. This is the round image in the upper right of the screen. Tapping this icon will display the Apple ID management screen.
  • Touch on the “Purchased” link.
  • Select the family member that initially purchased eKeypad.
  • The screen should now contain a list of all applications this family member has ever purchased.
  • Enter “eKeypad” in the search field at the top of the screen.
  • Touch the cloud icon beside eKeypad to download it.
    • If you see a button labeled “Open”, eKeypad is already installed on the device.

Different Apple ID

Apple requires licenses for application to be licensed to an Apple ID. To use or download eKeypad the Apple ID that purchased it must be logged into the device. This section does not apply if using Family Sharing, see above for more detail.

To verify the current Apple ID that is managing the device follow the procedure below.

  • Open the Apple iOS Settings application.
  • Scroll down to the “iTunes and App Store” link and tap it.
  • The top row will list the Apple ID that is managing the device.

If the listed ID is not the Apple ID that originally purchased eKeypad the original Apple ID must be used to manage the device.

Lack of access to the original Apple ID is the only scenario where eKeypad will have to be purchased again. This is not an eKeypad restriction but an Apple ID restriction that Apple applies to all Application, Movie and Music purchases.

We have no ability to migrate or transfer eKeypad licenses from one Apple ID to another. Apple does not extend to use the ability to view or change ANY information related to your Apple ID or purchases.


Different Application

There are several eKeypad applications available on the App Store. When re-downloading take care to select the correct application.

  • To help identification, each eKeypad application has a unique icon.
  • Individual applications are downloaded. Application bundles should not.

The best method for identifying and downloading a previous purchase is detailed below.

  • Open the App Store application.
  • Touch on your Apple ID icon. This is the round image in the upper right of the screen. Tapping this icon will display the Apple ID management screen.
  • Touch on the “Purchased” link.
    • If using Family Sharing, the screen will show all of the members of the family.
  • Select “My Purchases”.
  • The screen should now contain a list of all applications you have ever purchased.
  • Enter “eKeypad” in the search field at the top of the screen.
  • Touch the cloud icon beside eKeypad to download it.
    • If you see a button labeled “Open”, eKeypad is already installed on the device.Open the “App Store” application on your iOS device.