How To …

Find Image URL using ONVIF

If you have an IP Video device that is not already supported in eKeypad, it may be possible to setup a custom camera driver to make it work. One of the key settings that must be entered is an RTSP or MJPEG stream path (Image URL in eKeypad settings)....

Disable Auto-Updates in iOS

When using eKeypad as a dedicated, full time touchscreen it is highly advisable to only upgrade to new eKeypad versions when needed. This is critical to achieving a stable solution. However with newer iOS versions, application updates will automatically...

Disable Wifi Assist in iOS

Statring in iOS 9.0.0 Apple added a new feature called Wifi Assist to automatically switch to cellular when a mobile device has a poor Wi-Fi connection. With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection....

How do I transfer configuration backups?

There are several methods available to help you transfer configuration backups from one device to another. The first method uses the iTunes application and the USB cable for your mobile device. This method does not require a Wifi or cellular connection...

Restarting the Apple Watch App.

Normally you will not have to restart the Apple Watch app. This usually indicates communications issues between the Watch and the iPhone it is paired with. To achieve a restart of eKeypad on the Watch you will actually need to restart all apps. There...

Reloading eKeypad

While not commonly necessary, it may be necessary on occasion to reload eKeypad onto a mobile device. The following procedure will list the proper steps to accomplish a full reload of eKeypad. If eKeypad is still loaded on the device and you wish to retain...